Information We Collect

When you use our financial progress measurement services, we gather certain information to make things work properly. Some of this you give us directly. Other bits we collect as you interact with our platform.

Personal Information You Provide

• Name, email address, and phone number when you create an account
• Payment details and billing information for subscription services
• Financial goal data and progress metrics you choose to track
• Communication preferences and feedback you share with us
• Profile information including demographic details if you provide them

Information Collected Automatically

Our systems pick up technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve performance and spot potential security issues before they become problems.

How We Use Your Information

Here's what we actually do with your data. Everything on this list serves a specific purpose, and we don't collect information just for the sake of having it.

Data Storage and Protection

We store your information on secure servers located in Australia. All data transmission happens over encrypted connections, and we've implemented multiple layers of security controls to keep things safe.

Despite our best efforts, no system is completely impenetrable. If we detect a data breach that affects your information, we'll notify you within 72 hours and explain what happened and what we're doing about it.

Sharing and Disclosure

We're not in the business of selling your data. But there are specific situations where we share information with third parties, and you should know about them.

Service Providers

We work with carefully selected companies that help us run our platform. This includes payment processors, hosting providers, and customer support tools. These partners only get access to information necessary for their specific function, and they're bound by strict confidentiality agreements.

Legal Requirements

Sometimes we're required by law to disclose information. This might happen if we receive a valid court order, need to comply with financial regulations, or have to respond to government requests. We'll always verify the legitimacy of such requests before sharing anything.

Business Transitions

If fenlarionex is acquired or merges with another company, your information would likely be transferred as part of that transaction. We'd notify you beforehand and explain any changes to how your data gets handled.

Your Rights Under Australian Privacy Law

The Australian Privacy Act gives you specific rights regarding your personal information. Here's what you can do and how to exercise these rights.

Access Your Information

You can request a copy of all personal information we hold about you. We'll provide this within 30 days, usually in a downloadable format. There's no charge for your first request in a calendar year.

Correct Inaccurate Data

If something in your account is wrong, you can update it yourself through your dashboard settings. For information you can't change directly, send us a correction request and we'll handle it within 14 days.

Request Deletion

You can ask us to delete your account and associated data. We'll process this within 30 days, though we might need to retain some information for legal or regulatory purposes. We'll explain exactly what we're keeping and why.

Object to Processing

You can object to how we use your information in certain situations. For example, if you don't want to receive marketing emails, you can opt out anytime. Some data processing is necessary for the service to function, but we'll work with you to find acceptable solutions where possible.

Data Portability

You can request your data in a structured, commonly used format that's readable by other systems. This makes it easier if you decide to switch to a different service provider.

Data Retention Periods

We don't keep your information indefinitely. Here's how long different types of data stick around:

• Active account information: Retained while your account remains open and for 90 days after closure
• Financial transaction records: Kept for seven years to comply with Australian taxation requirements
• Support communications: Maintained for three years to help resolve recurring issues
• Usage analytics: Aggregated and anonymized after 18 months, with individual identifiers removed
• Marketing consent records: Preserved until you withdraw consent, then deleted within 30 days

Once retention periods expire, we securely delete information using methods that prevent recovery or reconstruction of the data.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our platform work properly and remember your preferences. Most of these are essential for basic functionality, but some help us understand how people use the site.

Essential Cookies

These keep you logged in, remember your settings, and ensure security features work correctly. You can't disable these without breaking core functionality.

Analytics Cookies

We use these to understand which features get used most and where people encounter problems. The data is aggregated and doesn't identify you personally. You can opt out through your browser settings if you prefer.

Performance Cookies

These help us load pages faster and provide a smoother experience by remembering how you've customized your dashboard and what report formats you prefer.

Children's Privacy

Our services are designed for adults managing their financial progress. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.

International Data Transfers

Your information primarily stays within Australia. However, some of our service providers operate internationally, which means your data might be processed in other countries with different privacy laws.

When this happens, we ensure adequate safeguards are in place through standard contractual clauses and by only working with providers in countries recognized as having adequate data protection standards. You can request details about specific transfers by contacting our privacy team.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll email you at least 30 days before they take effect.

Minor updates might happen without notification, but we always post the updated version here with a new date at the top. If you continue using our services after changes take effect, that means you're okay with the updated terms.

Making a Complaint

If you're unhappy with how we've handled your information, you can lodge a complaint with us first. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you have the right to complain to the Office of the Australian Information Commissioner (OAIC). They're the independent authority that oversees privacy compliance in Australia.